Privacy statement
PlanVera Oy’s Privacy Statement
This notice describes the processing of personal data in accordance with the EU General Data Protection Regulation (679/2016).
Data Controller
PlanVera Oy
Business ID: 3551505-5
Address: Kehäkatu 35, 70600 KUOPIO
Contact for Privacy-Related Matters
For all questions relating to the processing of personal data, and in matters relating to the exercise of your own rights, data subjects should contact the data controller in writing by emailing customer service at [email protected].
Name of the Personal Data File
Marketing and Sales
Basis and Purpose of Personal Data Processing
The legal basis for the processing of personal data is:
- Consent given by the data subject for the processing of personal data
- The contractual relationship between the data subject and the data controller
- Fulfillment of the data controller’s statutory obligations
Personal data is used for the following purposes:
- Managing the customer relationship
- Marketing communications
- Developing the service
- Monitoring and developing data security
- Fraud prevention
Regular Sources of Data
The personal data processed is regularly obtained from the following sources:
- From the data subject directly
- The Trade Register
- Business insight services
Personal Data Processed
The data controller collects only such personal data about data subjects as is relevant and necessary for the purposes of use described in this privacy notice.
The following data is processed about data subjects:
- Contact details (name, email, phone, company, job title)
- Communication history (emails, messages, chat conversations, call logs)
- Technical data (browser type, IP address, website visits)
Data Retention Period
The data controller processes personal data only for as long as necessary to fulfill the purpose of use, and for a maximum of 2 years from the date of the most recent activity concerning the data subject. After this period, the data controller deletes or anonymizes the data in accordance with its data deletion processes. The data controller may be obliged to process certain personal data belonging to the register for longer than stated above in order to comply with legislation or regulatory requirements.
Rights of the Data Subject
Right of Access to Personal Data
The data subject has the right to obtain confirmation as to whether personal data concerning them is being processed and, if so, the right to obtain a copy of their personal data.
Right to Rectification
The data subject has the right to request that inaccurate and incorrect personal data concerning them be corrected. The data subject also has the right to have incomplete personal data completed by providing the necessary additional information
Right to Erasure
The data subject has the right to request the deletion of personal data concerning them if:
a. the personal data is no longer necessary for the purposes for which it was collected;
b. the data subject withdraws the consent on which the processing of personal data was based, and there is no other legal basis for the processing; or
c. the personal data has been processed unlawfully.
Right to Restriction of Processing
The data subject has the right to restrict the processing of personal data concerning them if:
a. the data subject contests the accuracy of their personal data;
b. the processing is unlawful, and the data subject opposes the deletion of their personal data and instead requests the restriction of its use; or
c. the data controller no longer needs the personal data for the original purposes of processing, but the data subject needs it to establish, exercise, or defend a legal claim.
Right to Withdraw Consent
The data subject has the right to withdraw their consent to processing at any time, without affecting the lawfulness of processing carried out on the basis of that consent before its withdrawal.
Right to Data Portability
The data subject has the right to receive the personal data concerning them, which they have provided themselves, in a structured, commonly used, and machine-readable format, and has the right to transfer that data to another data controller.
Right to Lodge a Complaint with a Supervisory Authority
The national supervisory authority for personal data matters is the Office of the Data Protection Ombudsman, operating in connection with the Ministry of Justice. You have the right to submit a complaint to the supervisory authority if you consider that the processing of personal data concerning you infringes applicable legislation.
Changes to Privacy Practices
The data controller continuously develops its operations and may therefore need to change and update its privacy practices as necessary. Changes may also be based on amendments to data protection legislation.
If any changes involve new purposes for the processing of personal data or otherwise change significantly, the data controller will notify data subjects in advance and, where necessary, request consent.
Our Cookie Policy
We reserve the right to amend this cookie policy whenever deemed necessary. Please check the cookie policy whenever you visit our website to ensure that you understand the content of the policy in effect at that time.
We update this cookie policy regularly. This version was last updated on 27 April 2026.
Our website uses cookies and similar technologies. They allow us to provide you with a good user experience and to develop the functionality of the website.
Cookies are small text files made up of letters and numbers that are stored in your browser or on your computer’s hard drive – provided that you accept their use when visiting the website. Cookies contain information that is transferred to your device’s hard drive.
Cookies contain unique identifiers that allow us to distinguish you from other users. They can also be used to collect information about the use of the website. This enables a more personalized user experience, for example by remembering your settings and language preferences, and provides us with statistical information about the use of the site.
Cookies are not harmful to your device (unlike viruses or malware). Some users may nevertheless wish to avoid sharing their information, for example to prevent targeted advertising.
We use the following types of cookies:
- Necessary cookies: required to enable the basic functions of the website.
- Statistical cookies: enable the tracking of visitor numbers and provide information on how users move around the site. This allows us to develop the site, for example by ensuring that content is easy to find.
- Functional cookies: recognize you when you return to the site and remember your choices (for example, language settings).
Please note that third parties mentioned in the table below may also use cookies, and we do not control the use of these cookies. Such parties may include, for example, providers of customer service, communication, marketing, and analytics services. Cookies used by these parties are often analytical, functional, or targeted in nature. Further information on the cookie practices of these parties is available in their own privacy notices.
The table below lists the main cookies we use (and those used by third parties):
| Cookie | Purpose | Description | Duration |
|---|---|---|---|
| _ga _ga_* | Statistical | Google Analytics cookie used to count visitor numbers and sessions and to track website usage. Data is stored anonymously. | 1 year |
| _hstc | Statistical | HubSpot cookie used to track individual visitors on the website. | 1 month |
| hubspotutk | Statistical | HubSpot cookie used to track individual visitors on the website. | 1 month |
| cmplz_* | Necessary | Stores your cookie settings | 1 year |
We use cookies to:
- Track how visitors use our website.
- Record whether you have seen certain notifications.
- Collect information on content views and shares.
- Personalize advertising based on how you use our website. Certain partners, such as Google, may use cookies to show you targeted advertising. Read about how Google uses your data.
We may only use cookies if you have given your consent to do so. On your first visit, you will see a cookie banner where you can accept or reject cookies.
You can update your cookie settings by reopening the cookie banner – you can find it in the footer of the website.
You can also block the use of cookies entirely. Please note, however, that blocking necessary cookies may affect the functionality of the site. You can also manage cookies through your browser or device settings.
More information on managing cookies in different browsers:
You can also delete cookies or block their tracking directly through third-party settings (for example, by disabling Google Analytics tracking on their website).